Logistics & FulfillmentEffective: 2026-01-01v2026.2

Delivery Information & Shipping Logistics

Comprehensive logistics matrix for nationwide Nigerian deliveries and global African diaspora shipping.

Executive Summary

Fashionistar AI delivers perfectly tailored garments and ready-to-wear fashion across all 36 Nigerian states and over 120 diaspora destinations worldwide. Integrated directly with Sendbox, DHL Express, and vetted local dispatch networks, every package is insured, milestone-tracked, and handled with luxury care.

Interactive Shipping Rate & Timeline Estimator

Select your location and estimated order value to preview exact shipping fees and timelines.

Select Nigerian State

Estimated Cart Value (₦ NGN)

Estimated Shipping Fee

FREE₦3,000

Estimated Delivery Window1–3 Business Daysfrom courier dispatch

Fulfillment CarrierSendbox / GIG LogisticsEnd-to-End Tracking

Congratulations! Your cart value exceeds ₦50,000 — Free Shipping will be automatically applied at checkout.

1. Delivery Options & Speed Tiers

Speed Tiers

We offer four tailored logistics tiers designed to balance rapid dispatch with utmost handling care for delicate fabrics, hand-embroidered laces, and structured tailoring:

Same-Day VIP Bespoke Courier: Available within metropolitan Lagos, Abuja, Port Harcourt, Enugu, and Umuahia for confirmed ready-to-wear items ordered before 11:00 AM.
Standard Intra-State Delivery: 24–48 hours within the state of the artisan/hub.
Inter-State Express Delivery: 2–4 business days across all 36 Nigerian states via our unified Sendbox and GIG Logistics integration.
International Diaspora Priority (DHL Express): 3–7 business days door-to-door delivery with customs tracking for clients in the United Kingdom, United States, Canada, Europe, Middle East, and across Africa.

Free Nationwide Shipping

All domestic orders with a total cart value exceeding ₦50,000 automatically qualify for Free Standard Nationwide Delivery at checkout.

2. Nigerian Domestic Shipping Matrix

Flat Rate Matrix

Domestic shipping fees are calculated transparently based on destination geopolitical zone and package weight. Ready-to-wear items under 2kg are charged at flat rates:

Standard Domestic Delivery Rate Schedule (Up to 2kg)

Geopolitical Zone	Covered States	Estimated Timeline	Flat Shipping Fee
South East	Abia, Anambra, Ebonyi, Enugu, Imo	24–48 Hours	₦2,500
South South	Akwa Ibom, Bayelsa, Cross River, Delta, Edo, Rivers	1–3 Business Days	₦3,000
South West	Lagos, Ogun, Oyo, Osun, Ondo, Ekiti	1–3 Business Days	₦3,000
North Central	FCT Abuja, Benue, Kogi, Kwara, Nasarawa, Niger, Plateau	2–4 Business Days	₦3,500
North West	Kaduna, Kano, Katsina, Kebbi, Jigawa, Sokoto, Zamfara	3–5 Business Days	₦4,500
North East	Adamawa, Bauchi, Borno, Gombe, Taraba, Yobe	3–5 Business Days	₦4,500

3. Ready-to-Wear vs. Custom Bespoke Dispatch

Production Workflows

It is critical to distinguish between our two core product types when estimating total arrival time:

Ready-to-Wear (RTW) Catalog Items: These are pre-manufactured items stored at vendor hubs or Fashionistar fulfillment centers. They are inspected, packaged, and handed to couriers within 24–48 hours of order placement.
Custom Bespoke & Tailored Commissions: Custom outfits are hand-cut, tailored, and fitted according to your AI 3D body measurements. Production timelines vary from 5 to 14 business days depending on garment complexity. Shipping timelines commence only after the tailor uploads final milestone fitting photos and your 100% completion approval is received.

4. Real-Time Tracking & Dispatch Notifications

Live Tracking

The moment your package is registered with the courier, you will receive:

An automated SMS & Email notification with your unique tracking identifier (e.g. `FS-SND-8492049` or DHL tracking number).
A direct link to our Live Order Tracker (`/client/dashboard/orders/track-order`) displaying real-time transit scans.
Proactive dispatch rider arrival alerts on the day of delivery via WhatsApp and phone call.

5. International Shipping, Customs & Diaspora Duties

Diaspora Delivery

Fashionistar is proud to bring authentic African luxury to the global diaspora. We partner directly with DHL Express for seamless air courier transport.

Commercial Invoicing: Every international parcel includes a compliant electronic commercial invoice detailing garment description, fabric composition, and Harmonized Tariff Codes (HS Codes).
Customs Duties & Import Taxes: International import duties, VAT, or local clearance fees vary by destination country and are the legal responsibility of the recipient upon port clearance.
Tracking Visibility: International packages receive end-to-end GPS flight tracking from Lagos (LOS) hub to your doorstep.

6. Delivery Inquiries & Failed Attempts Protocol

Customer Support

Couriers will attempt delivery up to 3 consecutive times before returning the package to the central state sorting station. If you reside in an estate with strict gate security, please notify your gatekeepers or add delivery notes during checkout.

Need immediate logistics assistance? Our dedicated dispatch concierge is available Monday to Sunday via WhatsApp: +234 913 7654 300 or email: support@fashionistar.net.